Virtual Consultations

Healthcare Anytime, Anywhere

Experience the freedom of round-the-clock healthcare access with our 24-hour platform. Your health journey is no longer confined by time – we’re here whenever you need us.

Instant or Scheduled Doctor Consultation

Prescriptions, Sick Notes and Referral Letters
R 310 per video or phone call
  • Direct To Doctor Service
  • Instant or Scheduled Calls
  • Vital Scan Included

Vital Scan

Check your vitals now
R 20 per scan
  • Direct To Doctor Service
  • Video call of any device
  • Vital Scan Included
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What You Need To Register

Simple Booking Steps

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Register or login to book your telephonic/ video virtual consultation

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Your telephonic/ video consultation is private, secure and your information is protected

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Your telephonic/ video consultation is billed at medical aid rates, and invoiced after your consultation

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Your script, referral letter and/or sicknote will be emailed directly

MEET OUR TELEMED DOCTORS

What qualifications do you have?
I hold the following qualifications, MBChB, PALS, ACLS

What current work/Job do you do?
I work as a Medical Officer in Telemedicine

What do you love most about Telemedicine?
I love that telemedicine has advanced the practice of medicine through efficient accessibility of health care to a wide population remotely. Doing that has allowed screening and management of different ailments to be a bit more streamlined and thus relieving pressure in the already overwhelmed healthcare facilities and I feel could benefit healthcare in a developing country in a big way.

Anything else that patients might like to know about you?
I have a special interest in health promotion and behaviour change through technology and media. Creative at heart passionate about music and visual arts

What qualifications do you have?
I have the following qualifications, MBChB, BLS, ATLS,PALS,ACLS

What current work/Job do you do?
I am the founder and CEO of my own general medical practice in Kyalami Corner Mall and work as a Telemedicine Doctor. My aim is to assist in the health and wellness journey of the community in Kyalami, make healthy living a priority, assist in tools to support the health efforts of individuals who understand the importance of health. Walk the health journey with our patients to prevent chronic ailments, by doing the right things today to prevent illness in the future

What do you love most about Telemedicine?
I love the convenience of telemedicine, Doctors and healthcare become more easily accessible to people, irrespective of time or place, one has a direct line to medical care. I love how technology has made this possible. People are able to be in contact with their doctor at any time, from any place at the click of a button. This sort of progress speaks to how we as medical professions; contrary to popular belief; are able to adapt and move with the times. People want competent, convenient, competitive and one on one service these days, and telemedicine offers this

Anything else that patients might like to know about you?
I am a wife and mother of 2 children. My family are the cornerstone of everything I do. I am passionate about health and wellness and appreciate that human capital is our most precious commodity. I have a special interest in functional and integrative medicine and believe we as doctors can do a great deal to support the wellness needs of our patients in a way that allows them to take ownership and personal responsibility for their own health.

 

What qualifications do you have?
MBChB (Pret), DCH (CMSA), Dip Adv Aesthetic Medicine (FPD), ATLS, PALS, ACLS

What current work/Job do you do?
I Work clinically as an Emergency Medical Doctor in the Emergency Department, I work as a Telemedicine/ conducting telephonic and video calls with carious patients on our platforms

What do you love most about Telemedicine?
Telemedicine is easily accessible, convenient, and efficient in terms of time savvy. Medical evolution in the making

Anything else that patients might like to know about you?
I enjoy medical procedures, getting all involved. Special interest in paediatrics and Aesthetic Medicine. I also Love connecting personally with my patients and getting to the routes of their issues. Family is so important, especially over the last 2 years and all our COVID waves

 

FAQs

What do I need to book?

  1. Name
  2. ID Number
  3. Cellphone Number
  4. Email Address

Are the consultations only for medical aid patients?

No. You can pay cash through the secure online payment system or provide your medical aid details (if you are on medical aid) for the bill to be invoiced to them.

When can I make a booking?

You can make a booking at any suitable time. Our video/telephonic consultation appointments are available 24 hours a day

How much does it cost?

We bill an 0130 code at medical aid rates. The fee differs between medical aids, between R270 – R330 depending on your plan.
For cash patients, we charge R310 per virtual consultation.

Can I submit my invoice to the medical aid?

Yes you can. As part of the process, we will submit the invoice to your medical aid directly*.  

*Virtual consultations are paid from medical savings account benefits. You remain responsible for your account if medical aid does not pay

How do I pay if I don’t have a medical aid or my medical aid savings have run out?

An invoice will be emailed to you and a payment can then be made on our website

Who are the doctors?

 All of the HPCSA registered doctors are qualified and experienced at treating emergency department patients, and have been professionally trained to offer video or telephonic consultations via telephone or video calls.

Is my information safe?

All medical data is securely stored in an online repository hosted by the Care First Platform, ensuring that our patients can access it anytime at their convenience.

Who can I call or email if something doesn’t work or I am not happy?

Please contact our Support Team on 087 845 1820, or send an email to  info@shihealthcare.co.za with the subject Video or Telephonic Consultation

WHAT CONDITIONS CAN BE TREATED/MANAGED THROUGH TELEMEDICINE?

  • Upper respiratory tract conditions (e.g. ear infections, tonsillitis, sore throat, runny nose)
  • Lower respiratory tract conditions (e.g. coughs, bronchitis, asthma)  
  • Bladder Infections
  • Genital/Sexually transmitted infections 
  • Certain skin conditions/rashes/bites
  • Gastrointestinal conditions
    (diarrhoea, nausea, vomiting, haemorrhoids, constipation)
  • Eye conditions (e.g. conjunctivitis, itchy eyes, red eyes)  
  • Mild allergic reactions
  • Advice on counselling (e.g. breastfeeding, contraception, stress)

PLEASE NOTE:

ANY condition/complaint can be assessed via telemedicine. If not appropriate for virtual management, our doctors are well trained on how and when to refer for further investigation/management.

CORONA VIRUS

In an attempt to limit the overburdening of our emergency units and healthcare facilities during the Corona Virus Pandemic, and possible further spread of the COVID-19 disease, ER Consulting Inc are offering their patients online telephonic or video consultations. Our emergency experienced doctors are professionally trained to offer virtual consultations and will go through an online screening process with you in order to assess your risk, eligibility for testing (along with where to go for testing) or the need to consult with a doctor face-to-face.

Click Here to register and make an online appointment with an ER doctor via video/telephonic consultation

SYMPTOMS OF COVID-19

  • New cough
  • Shortness of breath
  • Sore throat
  • Loss of smell and/or taste
  • Others including fever, weakness, muscle aches or diarrhoea

WHAT IS A CLOSE CONTACT?

FACE-TO-FACE CONTACT (WITHOUT MASKS) WITH A KNOWN POSITIVE PERSON WITHIN LESS THAN 1 METRE SPACE IN A CONFINED SPACE FOR MORE THAN 15 MINUTES. Concerning contact is when the person was infectious, usually 2 days before to 14 days after their symptoms first began.

Examples can include:

  • Living in the same household
  • Working closely in the same environment 
  • Sitting in the same classroom
  • Attending the same gathering 
  • Provided direct care without using the proper PPE
  • Sitting within two seats (1 metre) in any direction in any kind of vehicle including buses, minibus taxis, etc.
  • Crew member on an aircraft in the section where a positive person was seated

WHAT DO I DO IF I AM A CLOSE CONTACT?

  • Enter quarantine for 10 days from date of last exposure to the positive person
  • You do NOT need to test if you remain asymptomatic
  • Essential services workers can test on Day 5 after exposure and if negative, return earlier to work
  • It is recommended that you inform your employer of your quarantine 
  • Do’s and Don’ts of quarantine are the same as for a positive person 
  • If you develop any symptoms, seek medical care early for further management

WHAT DO I DO IF MY TEST IS POSITIVE?

  • You MUST self-isolate for 10 days from the day your symptoms started 
  • It is recommended that you inform your employer and your close contacts of your result 

DO

  • Try to stay in a well-ventilated room separate to the rest of your household 
  • Limit contact with pets 
  • Try to use a separate bathroom, or if sharing clean and sanitize after every use
  • Decontaminate and sanitize surfaces often 
  • Stay at least 2m away from the rest of your household and always wear a disposable face mask 
  • Practice cough/sneeze hygiene 
  • Wash your hands and sanitize often
  • Keep in touch with friends and family by phone and video calls 
  • Monitor your symptoms closely 
  • Continue to take your chronic medication as normal

DO NOT

  • Do NOT go to work, school, or any public areas
  • Do NOT go shopping. Try to organize online deliveries or ask a family member or friend to go shopping for you
  • Do NOT use any form of public transport   
  • Do NOT exercise until your symptoms have completely resolved 
  • Do NOT have any visitors 
  • Do NOT leave your house unless you need medical care

SEEK URGENT MEDICAL ATTENTION FOR:

  • Trouble breathing
  • Chest pain/pressure that does not go away
  • Coughing up blood
  • Becoming confused
  • Severe sleepiness
  • Blue lips or face

WHAT DO I DO IF MY TEST IS NEGATIVE?

  • If you had close contact with a known positive person, continue your quarantine of 10 days from last exposure
  • If you did not have the above, you can return to work and usual activity as your symptoms allow
  • Consider that you may be in the early stages of disease and may have a false-negative result, especially if you had no symptoms at testing 

CONTINUE TO WASH YOUR HANDS, SANITIZE, PRACTISE SOCIAL DISTANCING AND WEAR A FACE MASK IN PUBLIC

IF I TESTED POSITIVE, WHEN CAN I RESUME USUAL ACTIVITY

i.e. WHEN CAN I RETURN TO WORK OR DEISOLATE?

If you have completed 10 days of quarantine/self-isolation at home

AND

You have had no fever in 72 hours (without using medications to reduce it) and your symptoms are improving

DO I NEED TO RETEST?

Repeat testing is NOT needed and is NOT recommended, provided quarantine/self-isolation was strictly adhered to

Managing Covid at Home_new SA regulations