Virtual Consultations


Register or login to book your telephonic/ video consultation

Your telephonic/ video consultation is private, secure and your information is protected

Your telephonic/ video consultation is billed at medical aid rates, and invoiced after your consultation

Your script, referral letter and/or sicknote will be emailed directly

SIMPLE BOOKING STEPS:

  1. Visit our online booking platform
  2. Complete our easy Registration. NB Have your cellphone handy to receive OTP
  3. Use your newly created credentials to log in
  4. Complete the booking details
  5. Wait for your confirmation SMS and follow the link to enter the Virtual Consultation Room at the time of your consultation
  6. Initiate the call to doctor by clicking on the ‘Start Call’ button

FAQs

What do I need to register

  1. Name
  2. ID Number
  3. Cellphone Number
  4. Email Address
  5. Medical Aid Number & Plan (If applicable)

*All are secured through a one time PIN

Are the consultations only for medical aid patients?

No. You can pay cash through the secure online payment system or provide your medical aid details (if you are on medical aid) for the bill to be invoice to be sent to them.

When can I make a booking?

You can login, register, update your records or make a booking at any suitable time. Our video/telephonic consultation appointments are available 24 hours a day

How much does it cost

We bill an 0130 code at medical aid rates. The fee differs between medical aids, between R270 – R330 depending on your plan.
For cash patients, we charge R310 per virtual consultation.

Can I submit my invoice to the medical aid?

Yes you can. As part of the process, we will submit the invoice to your medical aid directly*.  

*Virtual consultations are paid from medical savings account benefits. You remain responsible for your account if medical aid does not pay

How do I pay if I don’t have a medical aid or my medical aid savings have run out?

An invoice will be emailed to you and a payment can then be made on our website

Who are the doctors of ER Consulting Inc?

ER Consulting Inc (Drs Holt and Partners) is the largest private emergency medicine practice in Africa. All of their HPCSA registered doctors are qualified and experienced at treating emergency department patients, and have been professionally trained to offer video or telephonic consultations via telephone or video calls.

Is my information safe?

All medical data is stored in a secure online repository called MyGrandCentral and can be accessed by you (the patient) at any time.

Who can I call or email if something doesn’t work or I am not happy?

Please contact our Support Team on 087 845 1820 to talk your registration process,
or send an email to info@erconsulting.co.za with the subject Video or Telephonic Consultation

CORONA VIRUS ALERT

In an attempt to limit the overburdening of our emergency units and healthcare facilities during the Corona Virus Pandemic, and possible further spread of the COVID-19 disease, ER Consulting Inc are offering their patients online telephonic or video consultations. Our emergency experienced doctors are professionally trained to offer virtual consultations, and will go through an online screening process with you in order to assess your risk, eligibility for testing (along with where to go for testing) or the need to consult with a doctor face-to-face.

Click Here to register and make an online appointment with an ER doctor via video/telephonic consultation


All you need to know about Covid-19:

 SYMPTOMS OF COVID-19

  • New cough
  • Shortness of breath
  • Sore throat
  • Loss of smell and/or taste
  • Others including fever, weakness, muscle aches or diarrhoea

WHAT IS A CLOSE CONTACT?

FACE-TO-FACE CONTACT (WITHOUT MASKS) WITH A KNOWN POSITIVE PERSON WITHIN LESS THAN 1 METRE SPACE IN A CONFINED SPACE FOR MORE THAN 15 MINUTES. Concerning contact is when the person was infectious, usually 2 days before to 14 days after their symptoms first began.

Examples can include:

  • Living in the same household
  • Working closely in the same environment 
  • Sitting in the same classroom
  • Attending the same gathering 
  • Provided direct care without using the proper PPE
  • Sitting within two seats (1 metre) in any direction in any kind of vehicle including buses, minibus taxis, etc.
  • Crew member on an aircraft in the section where a positive person was seated

WHAT DO I DO IF I AM A CLOSE CONTACT? 

  • Enter quarantine for 10 days from date of last exposure to the positive person
  • You do NOT need to test if you remain asymptomatic
  • Essential services workers can test on Day 5 after exposure and if negative, return earlier to work
  • It is recommended that you inform your employer of your quarantine 
  • Do’s and Don’ts of quarantine are the same as for a positive person 
  • If you develop any symptoms, seek medical care early for further management

WHAT DO I DO IF MY TEST IS POSITIVE?

  • You MUST self-isolate for 10 days from the day your symptoms started 
  • It is recommended that you inform your employer and your close contacts of your result 

DO

DON’T 

  • Try to stay in a well-ventilated room separate to the rest of your household 
  • Limit contact with pets 
  • Try to use a separate bathroom, or if sharing clean and sanitize after every use
  • Decontaminate and sanitize surfaces often 
  • Stay at least 2m away from the rest of your household and always wear a disposable face mask 
  • Practice cough/sneeze hygiene 
  • Wash your hands and sanitize often
  • Keep in touch with friends and family by phone and video calls 
  • Monitor your symptoms closely 
  • Continue to take your chronic medication as normal 
  • Do NOT go to work, school, or any public areas
  • Do NOT go shopping. Try to organize online deliveries or ask a family member or friend to go shopping for you
  • Do NOT use any form of public transport   
  • Do NOT exercise until your symptoms have completely resolved 
  • Do NOT have any visitors 
  • Do NOT leave your house unless you need medical care

SEEK URGENT MEDICAL ATTENTION FOR: 

  • Trouble breathing
  • Chest pain/pressure that does not go away
  • Coughing up blood
  • Becoming confused
  • Severe sleepiness
  • Blue lips or face

WHAT DO I DO IF MY TEST IS NEGATIVE?

  • If you had close contact with a known positive person, continue your quarantine of 10 days from last exposure
  • If you did not have the above, you can return to work and usual activity as your symptoms allow
  • Consider that you may be in the early stages of disease and may have a false-negative result, especially if you had no symptoms at testing 

CONTINUE TO WASH YOUR HANDS, SANITIZE, PRACTISE SOCIAL DISTANCING AND WEAR A FACE MASK IN PUBLIC

IF I TESTED POSITIVE, WHEN CAN I RESUME USUAL ACTIVITY

i.e. WHEN CAN I RETURN TO WORK OR DEISOLATE?

If you have completed 10 days of quarantine/self-isolation at home

AND

You have had no fever in 72 hours (without using medications to reduce it) and your symptoms are improving

DO I NEED TO RETEST? 

Repeat testing is NOT needed and is NOT recommended, provided quarantine/self-isolation was strictly adhered to