Virtual Consultations

Register or login to book your telephonic/ video consultation

Your telephonic/ video consultation is private, secure and your information is protected

Your telephonic/ video consultation is billed at medical aid rates, and invoiced after your consultation

Your script, referral letter and/or sicknote will be emailed directly


In an attempt to limit the overburdening of our emergency units and healthcare facilities during the Corona Virus Pandemic, and possible further spread of the COVID-19 disease, ER Consulting Inc are offering their patients online telephonic or video consultations. Our emergency experienced doctors are professionally trained to offer virtual consultations, and will go through an online screening process with you in order to assess your risk, eligibility for testing (along with where to go for testing) or the need to consult with a doctor face-to-face.

Click Here to register and make an online appointment with an ER doctor via video/telephonic consultation


Are the consultations only for medical aid patients?

No. You can pay cash through the secure online payment system or provide your medical aid details (if you are on medical aid) for the bill to be invoice to be sent to them.

When can I make a booking?

You can login, register, update your records or make a booking at any time. Our video/telephonic consultation appointments are available Monday to Friday, 9am to 3pm*. 

*These hours will be extended as the demand increases

How much does it cost

  • We bill an 0130 code at medical aid rates. The fee differs between medical aids, between R270 – R330 depending on your plan.
    For cash patients, we charge R310 per virtual consultation.

Can I submit my invoice to the medical aid?

  • Yes you can. As part of the process, we will submit the invoice to your medical aid directly*.  

*Virtual consultations are paid from medical savings account benefits. You remain responsible for your account if medical aid does not pay

How do I pay if I don’t have a medical aid or my medical aid savings have run out?

  • An invoice will be emailed to you and a payment can then be made on our website

Who are the doctors of ER Consulting Inc?

  • ER Consulting Inc (Drs Holt and Partners) is the largest private emergency medicine practice in Africa. All of their HPCSA registered doctors are qualified and experienced at treating emergency department patients, and have been professionally trained to offer video or telephonic consultations via telephone or video calls.

Is my information safe?

  • All medical data is stored in a secure online repository called MyGrandCentral and can be accessed by you (the patient) at any time.

What do I need to register

  • Name
  • ID number
  • Cellphone number
  • Email address
  • Medical Aid number & plan (if applicable)

*All are secured through a one time PIN

Who can I call or email if something doesn’t work or I am not happy?

  • Please contact our Support Team on 087 845 1820 to talk your registration process,
    or send an email to with the subject Video or Telephonic Consultation


  • Visit our online booking platform
  • Complete our easy Registration. NB Have your cellphone handy to receive OTP
  • Use your newly created credentials to log in
  • Complete the booking details
  • Wait for your confirmation SMS and follow the link to enter the Virtual Consultation Room at the time of your consultation
  • Initiate the call to doctor by clicking on the ‘Start Call’ button


All you need to know about Covid-19: