Virtual Consultations-old


Register or login to book your telephonic/ video virtual consultation

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Your telephonic/ video consultation is private, secure and your information is protected


Your telephonic/ video consultation is billed at medical aid rates, and invoiced after your consultation


Your script, referral letter and/or sicknote will be emailed directly


  1. Visit our online booking platform
  2. Complete our easy Registration. NB Have your cellphone handy to receive OTP
  3. Use your newly created credentials to log in
  4. Complete the booking details
  5. Wait for your confirmation SMS and follow the link to enter the Virtual Consultation Room at the time of your consultation
  6. Initiate the call to doctor by clicking on the ‘Start Call’ button


What qualifications do you have? I hold the following qualifications, MBChB, PALS, ACLS What current work/Job do you do? I work as a Medical Officer in Telemedicine What do you love most about Telemedicine? I love that telemedicine has advanced the practice of medicine through efficient accessibility of health care to a wide population remotely. Doing that has allowed screening and management of different ailments to be a bit more streamlined and thus relieving pressure in the already overwhelmed healthcare facilities and I feel could benefit healthcare in a developing country in a big way. Anything else that patients might like to know about you? I have a special interest in health promotion and behaviour change through technology and media. Creative at heart passionate about music and visual arts
What qualifications do you have? I hold a MBBCh degree, ATLS, PALS, ACLS EP, NERS, EMOVA, AMLS and I am writing DipPEC shortly What current work/Job do you do?   I work as a Telemedicine and Emergency Department Doctor What do you love most about Telemedicine? It’s awesome to be able to provide care/ advice to patients from the convenience of their own home Anything else that patients might like to know about you? I have a special interest in paediatrics and women’s health
What qualifications do you have? I have the following qualifications, MBChB, BLS, ATLS,PALS,ACLS What current work/Job do you do? I am the founder and CEO of my own general medical practice in Kyalami Corner Mall and work as a Telemedicine Doctor.  My aim is to assist in the health and wellness journey of the community in Kyalami, make healthy living a priority, assist in tools to support the health efforts of individuals who understand the importance of health. Walk the health journey with our patients to prevent chronic ailments, by doing the right things today to prevent illness in the future What do you love most about Telemedicine?   I love the convenience of telemedicine, Doctors and healthcare become more easily accessible to people, irrespective of time or place, one has a direct line to medical care. I love how technology has made this possible. People are able to be in contact with their doctor at any time, from any place at the click of a button. This sort of progress speaks to how we as medical professions; contrary to popular belief; are able to adapt and move with the times. People want competent, convenient, competitive and one on one service these days, and telemedicine offers this Anything else that patients might like to know about you? I am a wife and mother of 2 children. My family are the cornerstone of everything I do. I am passionate about health and wellness and appreciate that human capital is our most precious commodity. I have a special interest in functional and integrative medicine and believe we as doctors can do a great deal to support the wellness needs of our patients in a way that allows them to take ownership and personal responsibility for their own health.
What qualifications do you have? MBChB (Pret), DCH (CMSA), Dip Adv Aesthetic Medicine (FPD), ATLS, PALS, ACLS What current work/Job do you do? I Work clinically as an Emergency Medical Doctor in the Emergency Department, I work as a Telemedicine/ conducting telephonic and video calls with carious patients on our platforms What do you love most about Telemedicine? Telemedicine is easily accessible, convenient, and efficient in terms of time savvy. Medical evolution in the making Anything else that patients might like to know about you?  I enjoy medical procedures, getting all involved. Special interest in paediatrics and Aesthetic Medicine. I also Love connecting personally with my patients and getting to the routes of their issues. Family is so important, especially over the last 2 years and all our COVID waves
What qualifications do you have? I hold a MBBCh (Wits), Diploma in Anaesthetics, ACLS, PALS for Experienced Providers, BASIC, ATLS, AHCP, EGLS and EMOVA   What current work/Job do you do? I work as a Telemedicine Doctor, an Intensive Care Medical Officer and I also work as a helicopter EMS Doctor   What do you love most about Telemedicine? While there are some limitations in physical examination, the medium emphasises patient-doctor dialogue, candid conversation, and health education   Anything else that patients might like to know about you? I have a keen interest in practising medicine outside of the traditional environments
What qualifications do you have? I hold the following qualifications, MBChB, Diploma in Primary Emergency Care, Advanced Diploma in Aesthetic- and anti-aging Medicine (enrolled). ATLS, PALS, ACLS EP, AMLS, NERS, AIEM, EMOVA, Emergency Management of Severe Burns, Basic Assessment and Support in Intensive Care, Basic and Essential Surgical Training Skills, Critical Care Transport Program, Commercial Medical Repatriation, Introduction to Functional Medicine What current work/Job do you do? I currently spend my time in the emergency medicine milieu – from providing remote immediate real-time medical assistance to people around the world involved in maritime or commercial aviation, transporting the critically ill with fixed wing ambulance service and assisting with emergencies in local casualties in and around Gauteng. What do you love most about Telemedicine? I’ve always been a firm believer that each and every one of us, irrespective of our economic status, nationality or culture should be able to have full access to healthcare. Telemedicine has really put the emphasis back on the patient and empowers patients to really be committed to their own healthcare and health related goals. In my experience, telemedicine assists in reassuring my patients that I’m available and involved in their care and that I’m only ever a quick phone call or email away. Anything else that patients might like to know about you? I have a special interest in functional medicine. I’m also an avid weekend warrior (mainly on my mountain bike)


What do I need to register?

  1. Name
  2. ID Number
  3. Cellphone Number
  4. Email Address
  5. Medical Aid Number & Plan (If applicable)

*All are secured through a one time PIN

Are the consultations only for medical aid patients?

No. You can pay cash through the secure online payment system or provide your medical aid details (if you are on medical aid) for the bill to be invoiced to them.

When can I make a booking?

You can login, register, update your records or make a booking at any suitable time. Our video/telephonic consultation appointments are available 24 hours a day

How much does it cost?

We bill an 0130 code at medical aid rates. The fee differs between medical aids, between R270 – R330 depending on your plan.
For cash patients, we charge R310 per virtual consultation.

Can I submit my invoice to the medical aid?

Yes you can. As part of the process, we will submit the invoice to your medical aid directly*.  

*Virtual consultations are paid from medical savings account benefits. You remain responsible for your account if medical aid does not pay

How do I pay if I don’t have a medical aid or my medical aid savings have run out?

An invoice will be emailed to you and a payment can then be made on our website

Who are the doctors of ER Consulting Inc?

ER Consulting Inc (Drs Holt and Partners) is the largest private emergency medicine practice in Africa. All of their HPCSA registered doctors are qualified and experienced at treating emergency department patients, and have been professionally trained to offer video or telephonic consultations via telephone or video calls.

Is my information safe?

All medical data is stored in a secure online repository called MyGrandCentral and can be accessed by you (the patient) at any time.

Who can I call or email if something doesn’t work or I am not happy?

Please contact our Support Team on 087 845 1820, or send an email to with the subject Video or Telephonic Consultation


  • Upper respiratory tract conditions (e.g. ear infections, tonsillitis, sore throat, runny nose)
  • Lower respiratory tract conditions (e.g. coughs, bronchitis, asthma)  
  • Bladder Infections
  • Genital/Sexually transmitted infections 
  • Certain skin conditions/rashes/bites
  • Gastrointestinal conditions
    (diarrhoea, nausea, vomiting, haemorrhoids, constipation)
  • Eye conditions (e.g. conjunctivitis, itchy eyes, red eyes)  
  • Mild allergic reactions
  • Advice on counselling (e.g. breastfeeding, contraception, stress)


ANY condition/complaint can be assessed via telemedicine. If not appropriate for virtual management, our doctors are well trained on how and when to refer for further investigation/management.



In an attempt to limit the overburdening of our emergency units and healthcare facilities during the Corona Virus Pandemic, and possible further spread of the COVID-19 disease, ER Consulting Inc are offering their patients online telephonic or video consultations. Our emergency experienced doctors are professionally trained to offer virtual consultations and will go through an online screening process with you in order to assess your risk, eligibility for testing (along with where to go for testing) or the need to consult with a doctor face-to-face.

Click Here to register and make an online appointment with an ER doctor via video/telephonic consultation


  • New cough
  • Shortness of breath
  • Sore throat
  • Loss of smell and/or taste
  • Others including fever, weakness, muscle aches or diarrhoea


FACE-TO-FACE CONTACT (WITHOUT MASKS) WITH A KNOWN POSITIVE PERSON WITHIN LESS THAN 1 METRE SPACE IN A CONFINED SPACE FOR MORE THAN 15 MINUTES. Concerning contact is when the person was infectious, usually 2 days before to 14 days after their symptoms first began.

Examples can include:

  • Living in the same household
  • Working closely in the same environment 
  • Sitting in the same classroom
  • Attending the same gathering 
  • Provided direct care without using the proper PPE
  • Sitting within two seats (1 metre) in any direction in any kind of vehicle including buses, minibus taxis, etc.
  • Crew member on an aircraft in the section where a positive person was seated


  • Enter quarantine for 10 days from date of last exposure to the positive person
  • You do NOT need to test if you remain asymptomatic
  • Essential services workers can test on Day 5 after exposure and if negative, return earlier to work
  • It is recommended that you inform your employer of your quarantine 
  • Do’s and Don’ts of quarantine are the same as for a positive person 
  • If you develop any symptoms, seek medical care early for further management


  • You MUST self-isolate for 10 days from the day your symptoms started 
  • It is recommended that you inform your employer and your close contacts of your result 


  • Try to stay in a well-ventilated room separate to the rest of your household 
  • Limit contact with pets 
  • Try to use a separate bathroom, or if sharing clean and sanitize after every use
  • Decontaminate and sanitize surfaces often 
  • Stay at least 2m away from the rest of your household and always wear a disposable face mask 
  • Practice cough/sneeze hygiene 
  • Wash your hands and sanitize often
  • Keep in touch with friends and family by phone and video calls 
  • Monitor your symptoms closely 
  • Continue to take your chronic medication as normal


  • Do NOT go to work, school, or any public areas
  • Do NOT go shopping. Try to organize online deliveries or ask a family member or friend to go shopping for you
  • Do NOT use any form of public transport   
  • Do NOT exercise until your symptoms have completely resolved 
  • Do NOT have any visitors 
  • Do NOT leave your house unless you need medical care


  • Trouble breathing
  • Chest pain/pressure that does not go away
  • Coughing up blood
  • Becoming confused
  • Severe sleepiness
  • Blue lips or face


  • If you had close contact with a known positive person, continue your quarantine of 10 days from last exposure
  • If you did not have the above, you can return to work and usual activity as your symptoms allow
  • Consider that you may be in the early stages of disease and may have a false-negative result, especially if you had no symptoms at testing 




If you have completed 10 days of quarantine/self-isolation at home


You have had no fever in 72 hours (without using medications to reduce it) and your symptoms are improving


Repeat testing is NOT needed and is NOT recommended, provided quarantine/self-isolation was strictly adhered to

Managing Covid at Home_new SA regulations